bet12 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how bet12 ("the Company", "we", "us", "our") collects, uses, stores, discloses, and protects personal data relating to individuals ("you", "your") who access or use the bet12 Platform, including its website at bet12.bio, any associated mobile interfaces, and all gaming and betting services offered through the Platform.

This Policy applies to all registered Players, prospective registrants, and visitors to the bet12 Platform, regardless of the device or method of access used. By accessing the bet12 Platform or submitting personal data to us, you acknowledge that you have read and understood this Policy. This Policy is incorporated into and should be read alongside the bet12 Terms and Conditions.

2. Data Controller Information

bet12 is the data controller responsible for the personal data processed under this Policy. The Company operates under international gaming authority licensing and is subject to the data protection requirements imposed by that licence. For all data protection enquiries, including the exercise of your rights as described in Section 11, please contact the bet12 Data Protection contact as specified in Section 14 of this Policy.

3. Personal Data We Collect

bet12 collects personal data through several channels, including your account registration, use of Platform services, KYC verification processes, customer support interactions, and automated technical mechanisms. Categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, national identification number (e.g., MyKad number), copy of government-issued photo ID, and selfie or identity verification images where required for KYC;
• Contact Data: Email address, Malaysian mobile phone number, and residential address;
• Financial Data: Bank account details, eWallet account identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay), transaction history, deposit records, withdrawal requests, and account balance history;
• Gaming Data: Betting history, game session records, wager amounts, wins and losses, bonus activity, and responsible gaming tool settings;
• Technical Data: IP address, device type and identifiers, browser type and version, operating system, geolocation data (approximate), session duration and click-path data;
• Communications Data: Records of live chat conversations, support tickets, emails, and any other correspondence with the bet12 team;
• Marketing Preferences: Your opt-in or opt-out status for promotional communications by channel.

4. How We Use Your Personal Data

bet12 uses your personal data for the following purposes:

• To create and manage your bet12 account and verify your identity;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To conduct KYC verification and ongoing transaction monitoring as required by our licensing obligations and applicable anti-money laundering regulations;
• To provide, operate, and improve the bet12 Platform and its products, including the Sportsbook, Casino, Slots, and VIP Programme;
• To personalise your experience on the Platform, including relevant game and promotion recommendations;
• To communicate with you about your account, transactions, security alerts, and service updates;
• To send you promotional materials and offers where you have consented to receive them;
• To detect, prevent, and investigate fraud, cheating, collusion, money laundering, and other prohibited activities;
• To enforce the bet12 Terms and Conditions and resolve disputes;
• To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling and applying limits or exclusions where required;
• To comply with legal obligations imposed on the Company under applicable laws and our licensing conditions.

5. Legal Basis for Processing

bet12 processes your personal data on the following legal grounds:

• Contract: Processing necessary to perform the contract between you and bet12, including operating your account, processing bets, and handling deposits and withdrawals;
• Legal Obligation: Processing required to comply with KYC, AML, responsible gaming, and other obligations imposed by our international gaming authority licence and applicable law;
• Legitimate Interests: Processing undertaken in pursuit of bet12's legitimate business interests, including fraud prevention, security monitoring, Platform improvement, and direct marketing to existing customers in a proportionate manner;
• Consent: Where we rely on your consent — for example, for certain marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Cookies and Tracking Technologies

The bet12 Platform uses cookies and similar tracking technologies to operate core Platform functionality, analyse usage patterns, and improve user experience. Categories of cookies used include:

• Essential cookies: Necessary for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without impacting Platform functionality;
• Analytics cookies: Used to understand how visitors interact with the bet12 Platform — pages visited, session duration, error rates — to inform Platform improvements;
• Preference cookies: Store your Platform settings and preferences, such as language and display options;
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content on the Platform. No personal data is shared with external advertising networks through marketing cookies.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to access and use the bet12 Platform.

7. Sharing Your Personal Data

bet12 does not sell personal data. We share your personal data with third parties only in the following circumstances:

• Service Providers: Third-party processors engaged by bet12 to provide services such as payment processing (including Touch 'n Go eWallet, Boost, DuitNow, and FPX infrastructure providers), identity verification, fraud detection, customer support tooling, and cloud infrastructure. These processors act under data processing agreements and are permitted to use your data only for the purpose of providing the contracted service;
• Game Providers: Platform game providers may receive limited session and wagering data necessary to operate games and calculate outcomes. Game providers do not receive financial account data;
• Regulatory Authorities: Where required by our licensing authority, law enforcement agencies, or applicable law, bet12 will disclose personal data as required. We will inform you of such disclosures where legally permitted to do so;
• Corporate Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction, subject to the same protections as described in this Policy.

8. International Data Transfers

bet12's servers and some of our service providers are located outside of Malaysia. Where personal data is transferred internationally, bet12 ensures that appropriate safeguards are in place — such as standard contractual clauses approved by relevant data protection authorities or transfers to jurisdictions that provide an adequate level of data protection — to protect your personal data to a standard equivalent to the protections described in this Policy.

9. Data Retention

bet12 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

• Account registration and KYC documents: minimum of five years following account closure, in accordance with AML regulatory requirements;
• Transaction records: minimum of five years from the date of each transaction;
• Customer support communications: three years from the date of the last communication;
• Marketing consent records: retained for the duration of the marketing relationship and for a period thereafter sufficient to demonstrate consent compliance.

Where personal data is no longer required, bet12 securely deletes or anonymises it in accordance with our data lifecycle management procedures.

10. Security of Your Personal Data

bet12 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures for personal data breaches. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bet12 will notify affected individuals and relevant authorities as required by applicable law and licensing conditions.

11. Your Rights as a Data Subject

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by bet12:

• Right of Access: Request a copy of the personal data we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data where we no longer have a lawful basis to retain it, subject to our legal retention obligations;
• Right to Restriction: Request that we restrict processing of your personal data in certain circumstances;
• Right to Data Portability: Receive a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to Object: Object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact the bet12 Data Protection team using the details in Section 14. We will respond to all verifiable requests within the timeframe required by applicable law, typically within 30 calendar days.

12. Children and Minors

The bet12 Platform is strictly for adults aged 21 and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If bet12 becomes aware that personal data has been submitted by or on behalf of an individual under 21, the associated account will be immediately suspended, all balances will be reviewed in accordance with the Terms and Conditions, and the personal data will be deleted unless retention is required by applicable law. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 14.

13. Changes to This Privacy Policy

bet12 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address on their account or via a prominent notice on the Platform, with reasonable advance notice where practicable. The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the bet12 Platform following the effective date of any amendment constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

14. Contact and Data Requests

For all privacy-related enquiries, data subject rights requests, or concerns about how bet12 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the bet12 Platform — the fastest way to reach us
• Email: [email protected] — plaintext only, not a clickable link
• Support Hours: 9:00 AM – 2:00 AM MYT, 7 days a week; live chat available around the clock

Our support team is English-speaking and serves players across all of Malaysia — whether you're in Kuala Lumpur, Petaling Jaya, Johor Bahru, Penang, Kota Kinabalu, or anywhere else. Data subject rights requests are handled by the Data Protection function and will be acknowledged within five business days of receipt.